Remote Access Device Monitoring and Management

We use remote access device monitoring and management software to keep an eye on all of your devices and networks. This is incredibly useful for businesses for several reasons:

Firstly, it’s ideal for strong cybersecurity. We can detect ransomware and other issues early and then take steps to remedy them before you’re even aware. 

But that’s far from all. Our advanced device monitoring software can deploy patches and security updates. It can schedule maintenance. It can even be set to create alerts when devices have high memory usage or CPU issues.

From a business perspective, this has a dramatic effect on the security of your networks and devices. Not to mention how easy it is to maintain them and your tech costs. We can also use this to easily produce inventory reports and insights into how well your tech is working.

Remote device management is a key part of our Protect & Grow managed services simply because of the value and effectiveness it offers to businesses of every size.

Understanding Device Monitoring and Management

Device monitoring and management is more properly called Remote Monitoring and Management (or RMM). It is one of the key pillars of effective managed services and part of what separates them from the slow, reactive IT support of yesteryear.

Because our device monitoring solution tracks how your networks and devices are working in real-time, alerts can be generated and sent back to our monitoring specialists as soon as issues occur.

This means attention is drawn to potential problems long before they have a chance to become a security threat or a productivity sink.

Network trouble? Lost laptops? Ransomware attack? Office computers suffering from some sort of difficult-to-diagnose slow-down?

Not with proactive device monitoring. This sends us warnings of issues fast, generates a ticket, and lets us swiftly resolve the problem often before it had a chance to have any effect on your business at all.

Dial A Geek’s Remote Monitoring Services

Proactive monitoring

The power of remote monitoring software is its ability to watch all of the hardware and software we securely connect it to. If something goes wrong, we can be immediately proactive. This might mean blocking USB ports, locking out user access, or repairing file system permissions.

Endpoint, network, and infrastructure management

This remote monitoring and management extends to your networks, servers, and even cloud infrastructure. We can quickly manage and troubleshoot everything from printers to firewalls just as quickly and easily.

Compliance monitoring

Managing and monitoring your devices remotely means we can ensure every endpoint meets the right cybersecurity compliance standard for your business. Ordinarily, a member of your team might be able to accidentally introduce a vulnerability. Device monitoring notices when they do.

Automated maintenance

We automate many of the daily and routine tasks required to keep your network and devices functioning smoothly, securely, and safely. This not only ensures your team can always start work without delay. It also frees us up to proactively manage and improve your systems.

Software and update deployment

Some of that maintenance will include scheduling out-of-office hours updates to Operating Systems or Office 365 and other key products you use. If it’s time to upgrade or replace software, this can be done centrally, quickly, and cohesively.

Benefits of Remote Device Monitoring

Productivity and reliability maximising

One of the key benefits of device monitoring is the ability to watch over the performance and capacity of the machines your team uses every day.

Is too much demand being placed on a device? Is there limited disk space remaining on another?

We can spot this and then take action. This might mean something simple like clearing temporary files and rebooting. But it could be something much more complex like preventing a server from being overwhelmed and halting your team’s work for the day.

In short, no matter what your team needs to do today, our monitoring ensures they will never experience an issue where their technology is anything other than empowering their productivity.

Remote work enabling

Remote and hybrid working are increasingly becoming a standard in many industries. But put in place haphazardly, Bring Your Own Device and remote working policies can introduce security vulnerabilities that are difficult to track.

Remote access device monitoring – in combination with strong policies and compliance strategies – ensures your team can work safely and securely whenever and wherever they need or want to.

The ability to access devices at a distance means we can secure and control your data – as well as, in situations of device loss, access – on any mobile device your team might use.

Security enhancing

Ransomware and other cyber threats are a huge and growing problem for SMEs and businesses of all sizes across all sectors of the economy.

In addition to making it possible to enforce cybersecurity compliance and roll out security updates across all your devices, our RMM software alerts us to potential security vulnerabilities as they appear so we can act to repair them.

Dial A Geek’s Approach to Device Management

Our approach to device management is almost always remote-first. The overwhelming majority of issues and all planned roll-outs and updates can be dealt with without an engineer being on-site.

This is good news for you if you’re on our Protect & Grow managed service. Action can be almost instantaneous, with no need to wait for someone to arrive.

In fact, in the case of the majority of problems, the first thing you hear about it may be a notification from us that the situation has already been resolved.

You also have the ability to raise tickets and expect the urgent ones to be resolved within 2 hours – and expedited in the case of our Premium service.

But the IT device management solutions built into Protect & Grow do include on-site visits where these are necessary (these are included in the price of your managed service).

How to Get Started with Dial A Geek

Start with remote device monitoring as an intrinsic and vital part of your Dial a Geek managed services. The value RMM provides businesses is such that we include it as standard.

With this in place, your team will always be empowered by their tech. There will be no slow-downs caused by device performance issues. Any problems with hardware or software are noticed and dealt with before they impact your key projects.

There are huge benefits for your business’s cybersecurity too. All your devices are tracked and can be updated and even locked out remotely should it ever be necessary.

Meeting cybersecurity standards like Cyber Essentials, Cyber Assurance, and ISO 27001 requires these sorts of controls, so it’s great for your compliance goals too.

Reach out to us today to talk through how we could implement RMM for your business. Set up a cost and commitment-free consultation with one of our specialists to explore how our services have already helped 1000 other businesses get the best from their tech.