Remote Device Access Support Remote IT Support Services

Remote IT support is included as part of our ‘Protect & Grow’ monthly IT support packages.

As a Dialageek client, you will have unlimited access to our IT Support Helpdesk, and we will be able to fix most IT issues remotely by connecting to your computer. 

If your computer won’t turn on, or you are experiencing hardware faults or failure, it’s unlikely we will be able to fix this remotely. In this case, we can come to you (free of charge for companies on Protect & Grow Plus and Protect & Grow Premium that are based within 10 miles from us), or you can bring your computer to our office, located near Temple Meads, Bristol. 

If you are not an existing Protect & Grow customer and you are looking for remote IT support…

Our Protect & Grow IT support packages start at just £49 per month per user (minimum 10 users). Getting set up couldn’t be easier, call us now on 0117 369 4335 and we will be ready to assist with your IT issues in no time. 

For existing Protect & Support customers, who are experiencing technical difficulties…

…Please email us or call us on 0117 369 4335 to open a ticket. After you log an issue a technician is assigned to your case. The ticket allows you to communicate with your Geek and us to track what has been done so far to resolve your issue.

Most IT issues can be resolved remotely, but in a rare occasion that this is not possible, an alternative solution will be offered. Please note that on-site visits are free for businesses on Protect & Grow Plus or Premium who are within 10 miles from us. All clients are also welcome to bring their computer to us at our Bristol based office for no cost.

Key features of our remote IT Helpdesk

  • Free remote IT support for clients on Protect & Grow (our managed IT service)
  • Unlimited IT support via telephone and email within office hours
  • Most IT issues fixed remotely, without the needs for time consuming site visits
  • IT support tailored to suit your business requirements
  • Remote IT support service available in Bristol and across all of the UK
  • Robust cyber security encryption to keep all connections safe
  • Active monitoring of your systems 24/7
  • Improved business continuity and employee productivity 
  • No onsite IT department means lower costs for your business
  • Book a free consultation to find out how we can help

What is remote IT support?

Remote IT support enables us to fix most IT issues by connecting remotely to your computer. We can access your system to provide maintenance and support without being physically in the room. Once connected, we take control of the computer and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection, apart from the exception of a computer not turning on, hardware faults, and internet access issues. In these cases, we can either perform the work on-site or you can bring your computer to us.

Our working hours

Monday8:30-17:00
Tuesday 8:30-17:00
Wednesday 8:30-17:00
Thursday 8:30-17:00
Friday 8:30-17:00
SaturdayClosed
SundayClosed

About us

From humble beginnings in the bedroom of founder Gildas Jones, Dial A Geek has grown to provide managed IT services for nearly 1000 medium and growing businesses in Bristol and the surrounding area. It’s our mission to help you reach your goals when it comes to tech. We simplify IT and provide the tools that are needed to help a business reach its full potential. Whatever size your organisation is, we offer a range of IT support services and are committed to providing a friendly, responsible and reliable service to all our wonderful customers.

Our Awards

What our clients say

How we have helped

Russell Smith

Hunter Selection

We have used Dial A Geek as our Managed Service Provider for a number of years now. They have never failed us. Gildas continues to bring high quality staff into his business as they grow and they all bring the same high standards and enthusiasm to the service that is offered. Whether it is security, productivity, innovation or just day to day operations we always know that they are on top of things for us. It’s really important as it allows us to focus on what we do with confidence, knowing that our IT is in safe hands.

Jemma Slattery

Plaster Creative Communications

Since we joined Dial A Geek’s Managed Service in 2021, they have greatly improved the way we work. 

The team are all very helpful and they always ensure a quick turn around on all projects and Helpdesk tickets. It’s nice to know that we can always rely on Dial A Geek to keep us secure, productive, and up to date with our tech. It means that we can continue to grow our business while all our IT needs are taken care of.

Libby Davis

Matter.

The Dial A Geek team are great to work with and have added so much value to Matter. As a start up it’s important to have an IT partner that really works with us, understanding our needs, skill gaps and budgets etc.

Our system, security and policies are always improving, and any issues are dealt with quickly with a friendly informed voice at the end of the phone when needed.

David Major

ibex gale

Dial A Geek have provided us with a seamless service since working with them, the team understand our business needs and make sure that we have everything that we need to work in the most efficient way possible. They have responded quickly to any of our queries, there hasn’t been anything that they haven’t been able to resolve. The team keep us up to date and always follow up to check everything is running smoothly. We would happily recommend their Managed Service to another business seeking a professional and expert IT consultancy and support.

Clair Wadden

Unity Street Chambers

We have been on a support plan with Dial A Geek since 2016. We’ve always valued their help and expertise, so we were keen on the new broadband solution they proposed in a response to our connection regularly dropping out. Now that we have Fibre broadband they suggested, we can finally get on with our work and waste no more time.  We’re very grateful for Dial A Geek’s help and would recommend them to anyone looking to improve their business tech.

Sally Jones

Bristol Refugee Rights

We’ve worked with Dial A Geek for many years. They helped us set our systems up and have maintained them ever since. The service is great – the Geeks are always available to answer a question or provide a solution. Most issues are resolved remotely on the same day and if the problem is more complicated, a Geek will visit as soon as they can. They are very flexible to fit our needs and limited working hours. Their solutions are effective and tailored to us, as they know our systems and have taken time to understand how we work.

Nicola Payne

Noisy Little Monkey

We generally rely on Dial A Geek for our IT support, but over the first three months of lockdown they have been invaluable. From useful newsletters about security issues, to remote support of a broken laptop and answering random queries, they have felt more like our outsourced team than ever.

Ed Mitchell

The Harbour

We are very happy with the service. The Geeks are always calm and professional and resolve our problems promptly. We have found the service to be just as good during the covid-19 pandemic as before and are doubly grateful for that. 

Ed Grinham

Bristol A.R.C. (RSPCA)

We’ve been working with Dial A Geek since 2014 and they have always provided us with a professional and expert service. We are grateful to the whole team for providing us with a seamless service.

Wes Morgan

Rock Solid Distribution

Dial A Geek team provide an excellent service in a friendly and non-patronising way. True professionals that have helped grow and develop the IT side of our business, which has saved us time, money and made us work smarter. We would not use any other I.T company and to round things off they’re all nice guys!

Neil Harris

SHOP

Dial A Geek have always been fantastic to work with. They are personable, prompt and have never confused us with tech-bull****. They also understand how things need to happen quickly and with the minimum of fuss in a busy, professional environment. We’d highly recommend them! 

Hazel Thompson

S.M. Gauge Company

SM Gauge Co Limited are on a Managed Service with Dial A Geek and we have found the work and service provided by them to be very professional and their expertise has helped us greatly as a business.
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Remote IT support Q&A

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